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When disaster strikes, the immediate aftermath can be overwhelming. Whether it’s a flood, fire, sewage back-up or another unexpected event, the damage to your property is only the beginning of the challenges you’ll face. Navigating the insurance claims process, coordinating repairs, and ensuring that your home or business is fully restored can quickly become a daunting task. That’s why, when disaster hits, your first call should be to Total Restoration Services Inc. Here’s how we can make the entire process—from dealing with the damage to navigating insurance claims—as smooth and stress-free as possible.
Why Your First Call Matters
In the chaotic moments following a disaster, it’s crucial to take swift action to minimize further damage and begin the recovery process. Making Total Restoration your first call ensures that you have experienced professionals on your side from the very start, guiding you through every step of the recovery and insurance claims process.
Here’s why calling Total Restoration first is the best decision you can make:
1. Immediate Response to Mitigate Damage
The first hours after a disaster are critical. By calling Total Restoration right away, you can prevent further damage to your property. For example, in the case of water damage, prompt action can prevent mold growth and structural deterioration. Our team is ready to respond immediately, providing 24/7 emergency services to stabilize the situation and begin the cleanup process—often before the insurance adjuster responds. Your insurance company will appreciate your prompt action in mitigating the damages.
2. Expert Support Through the Insurance Claims Process
The insurance claims process can be complex and stressful, but with Total Restoration as your first call, we’re here to support you every step of the way. While understanding your policy coverage is the responsibility of your insurance broker or adjuster, we provide all the necessary documentation and direct communication with adjusters to ensure that your claim is processed smoothly and efficiently.
3. Seamless Coordination with Insurance Adjusters
In some cases, insurance adjusters may not be able to attend the site and may prefer to receive documentation directly from the restoration contractor. When you choose Total Restoration as your first call, we take on the responsibility of coordinating with the adjuster, providing them with detailed documentation of the damage, and ensuring that all necessary information is communicated clearly.
Typically, our team will prepare the repair estimate, which includes essential repairs such as drywall and insulation replacement, painting, new flooring, cabinetry and trims. In some cases, the adjuster may handle this task, but either way, we work closely with you and the adjuster to ensure the estimate accurately reflects the full extent of the damage. This collaboration helps ensure that your claim is processed smoothly, with minimal delays or disputes.
4. Comprehensive Restoration Services
Once your claim is approved, the real important work begins—restoring your property to its pre-disaster condition. Total Restoration offers comprehensive restoration services, including water damage repair, fire and smoke damage restoration, asbestos remediation, and more. Because we’ve been involved from the very beginning, we’re already familiar with your property’s needs and can start the restoration and reconstruction process immediately, saving you time and reducing stress.
5. Transparent Invoicing and Documentation
At Total Restoration, we pride ourselves on our transparent invoicing and thorough documentation. This is especially important when it comes to emergency services, such as water damage cleanup, which often needs to be done immediately to prevent further damage. While an emergency estimate might not be required by your insurance company, we ensure that all work is meticulously documented, so the emergency invoice is fully substantiated. This transparency helps avoid any complications during the claims process, ensuring a smooth experience for you.
6. Local Expertise and Proven Experience
Total Restoration has been serving the Okanagan since 2002, bringing our wealth of experience and local knowledge to Kamloops. We understand the unique challenges of living in this region—from the risk of wildfires to seasonal flooding—and we’re equipped with the latest technology to ensure a smooth and efficient claims process. When you make us your first call, you’re choosing a trusted local partner with a proven track record of helping homeowners and businesses recover from disasters.
Why Choose Total Restoration in Kamloops?
Choosing Total Restoration as your first call means partnering with a team that will stand by you through the entire restoration process. We’re not just here to fix your property; we’re here to help you navigate the complexities of insurance claims, provide expert advice, and restore your peace of mind.
As a family-owned business, we’ve built a team of experienced locals who understand Kamloops’ unique needs. We’re deeply invested in the community— committed to creating jobs, supporting local businesses, and giving back to the community in meaningful ways. We’re more than a service provider; we’re your neighbors, dedicated to helping Kamloops thrive. From the moment you contact us, we work to restore your property quickly, efficiently, and to the highest standards.
Conclusion
In the wake of a disaster, the decisions you make in the first few hours are crucial. By making Total Restoration Services Inc. your first call, you’re ensuring that you have the best possible team on your side—ready to mitigate damage, manage the insurance claims process, and restore your property to its best condition. Don’t let the stress of a disaster overwhelm you. Contact Total Restoration today, and let us guide you through every step of the recovery process with expertise, dedication and compassion.